ITELCA

Q: What industries does ITELCA serve?

Financial Services, Government & Public Sector

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Provider Snapshot

Core services: Security Operations Center as a Service (SOCaaS), Managed Detection & Response (MDR), Vulnerability Management +1 more
Platforms: Fortinet, Splunk
Client focus: SMB (51-200), Mid-Market (201-1000)
Response SLA: 30 minutes
Website: itelca.com.co

Company Details

Headquarters: Bogota, Colombia
Founded: 2008
Employees: 51-200
SOCs: 1
Response SLA: 30 minutes

Pricing

Pricing Model: Custom
Starting Price: Custom quote

About ITELCA

ITELCA is a Colombian technology and cybersecurity services provider based in Bogota with over 35 years of experience in IT integration. They deliver SOC as a Service, managed detection and response, vulnerability management, and compliance support to financial services and government organizations, serving as a trusted security partner across Colombia and Latin America.

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Services Offered

ITELCA offers 4 security services. Click any service to see other providers that offer it.

Security Operations Center as a Service (SOCaaS)Managed Detection & Response (MDR)Vulnerability Management Compliance Management

Industries Served

ITELCA has experience serving 2 industries, including the regulatory requirements and security challenges unique to each.

Financial Services Government & Public Sector

Supported Platforms

ITELCA supports 2 security platforms. MSSPs with hands-on experience in your tools can onboard faster and tune detections more accurately.

Fortinet Splunk

Client Company Sizes

ITELCA serves SMB (51-200), Mid-Market (201-1000) organizations. Providers focused on your company size tend to offer pricing and service levels that match your budget and team capacity.

SMB (51-200)Mid-Market (201-1000)

Compliance Frameworks Supported

ITELCA provides compliance support for 2 frameworks. Compliance support typically includes control mapping, evidence collection, audit preparation, and ongoing monitoring to keep you audit-ready year-round.

ISO 27001PCI DSS

Certifications Held

ITELCA holds 1 certification. Each certification means the provider passed an independent audit of their security practices, operations, or technical skills.

ISO 27001

What Should You Ask When Evaluating ITELCA?

Before engaging any MSSP, use these questions to assess whether the provider is the right fit for your organization. These apply to ITELCA and any other provider on your shortlist.

What is included in the base service vs. what costs extra? Clarify whether incident response, compliance reporting, and additional log source onboarding are included or billed separately.
What response actions does the provider take directly? Some MSSPs only send alerts for your team to act on. Others take containment actions like host isolation or account lockout on your behalf.
What does the onboarding process look like? Ask about typical onboarding timelines, how much work your team needs to put in, and when full monitoring coverage goes live.
Can you provide references from similar organizations? Ask for references from companies in your industry and size segment. The experience of similar organizations is the best predictor of how the MSSP will perform for you.
What happens if we need to switch providers? Understand data portability, contract termination terms, and transition support. A transparent exit process is a sign of a provider that prioritizes long-term trust over lock-in.