CyberCX

Q: What industries does CyberCX serve?

Government & Public Sector, Financial Services, Healthcare, Energy & Utilities, Telecommunications, Manufacturing, Retail & E-Commerce, Defense & Aerospace

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Provider Snapshot

Core services: Managed Detection & Response (MDR), Security Operations Center as a Service (SOCaaS), Incident Response +4 more
Platforms: Microsoft Defender, CrowdStrike, Splunk +3 more
Client focus: Mid-Market (201-1000), Enterprise (1000+)
Response SLA: 15 minutes
Website: cybercx.com.au

Company Details

Headquarters: Melbourne, Australia
Founded: 2019
Employees: 1000+
SOCs: 3
Response SLA: 15 minutes

Pricing

Pricing Model: Custom
Starting Price: Custom quote

About CyberCX

CyberCX was formed in 2019 through the integration of 14 leading Australian cybersecurity companies, creating an unrivaled end-to-end cybersecurity platform for enterprise and government organizations across ANZ and internationally. With 1,400+ security professionals operating from 21 offices across Australia, New Zealand, the US, and UK, CyberCX delivers the full spectrum of cybersecurity services: managed security and MDR from their national SOC, strategy and governance advisory, cloud security, penetration testing, incident response, digital forensics, and identity and access management. CyberCX holds the highest levels of government security clearances in Australia and provides critical infrastructure protection to government agencies and major corporates. In 2024, Accenture agreed to acquire CyberCX, reflecting the firm's premium market position.

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Services Offered

CyberCX offers 7 security services. Click any service to see other providers that offer it.

Managed Detection & Response (MDR)Security Operations Center as a Service (SOCaaS)Incident Response Penetration Testing Cloud Security Identity & Access Management (IAM)Vulnerability Management

Industries Served

CyberCX has experience serving 8 industries, including the regulatory requirements and security challenges unique to each.

Government & Public Sector Financial Services Healthcare Energy & Utilities Telecommunications Manufacturing Retail & E-Commerce Defense & Aerospace

Supported Platforms

CyberCX supports 6 security platforms. MSSPs with hands-on experience in your tools can onboard faster and tune detections more accurately.

Microsoft Defender CrowdStrike Falcon Splunk Microsoft Sentinel Palo Alto Networks Tenable

Client Company Sizes

CyberCX serves Mid-Market (201-1000), Enterprise (1000+) organizations. Providers focused on your company size tend to offer pricing and service levels that match your budget and team capacity.

Mid-Market (201-1000)Enterprise (1000+)

Compliance Frameworks Supported

CyberCX provides compliance support for 7 frameworks. Compliance support typically includes control mapping, evidence collection, audit preparation, and ongoing monitoring to keep you audit-ready year-round.

ISO 27001NIST CSFPCI DSSGDPRASD Essential EightSOC 2Privacy Act

Certifications Held

CyberCX holds 3 certifications. Each certification means the provider passed an independent audit of their security practices, operations, or technical skills.

ISO 27001SOC 2 Type IIIRAP Assessed

What Should You Ask When Evaluating CyberCX?

Before engaging any MSSP, use these questions to assess whether the provider is the right fit for your organization. These apply to CyberCX and any other provider on your shortlist.

What is included in the base service vs. what costs extra? Clarify whether incident response, compliance reporting, and additional log source onboarding are included or billed separately.
What response actions does the provider take directly? Some MSSPs only send alerts for your team to act on. Others take containment actions like host isolation or account lockout on your behalf.
What does the onboarding process look like? Ask about typical onboarding timelines, how much work your team needs to put in, and when full monitoring coverage goes live.
Can you provide references from similar organizations? Ask for references from companies in your industry and size segment. The experience of similar organizations is the best predictor of how the MSSP will perform for you.
What happens if we need to switch providers? Understand data portability, contract termination terms, and transition support. A transparent exit process is a sign of a provider that prioritizes long-term trust over lock-in.