OpenText

Q: What industries does OpenText serve?

Financial Services, Government & Public Sector, Healthcare, Defense & Aerospace, Energy & Utilities, Technology

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Provider Snapshot

Core services: Managed Detection & Response (MDR), SIEM Management, Incident Response +4 more
Platforms: Splunk, IBM QRadar, Microsoft Defender +2 more
Client focus: Mid-Market (201-1000), Enterprise (1000+)
Response SLA: 30 minutes
Website: opentext.com

Company Details

Headquarters: Waterloo, Canada
Founded: 1991
Employees: 1000+
SOCs: 4
Response SLA: 30 minutes

Pricing

Pricing Model: Custom
Starting Price: Custom quote

About OpenText

OpenText Managed Security leverages the company's ArcSight SIEM and EnCase forensic platforms to deliver managed detection, response, and digital forensic services. Their deep integration with ArcSight gives them particular strength in environments where that platform is already deployed. OpenText's managed security practice also benefits from the company's broader information management capabilities, enabling security monitoring that accounts for data governance and compliance requirements. They primarily serve large enterprises and government organizations with complex security and data management needs.

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Services Offered

OpenText offers 7 security services. Click any service to see other providers that offer it.

Managed Detection & Response (MDR)SIEM Management Incident Response Threat Intelligence Compliance Management Vulnerability Management Identity & Access Management (IAM)

Industries Served

OpenText has experience serving 6 industries, including the regulatory requirements and security challenges unique to each.

Financial Services Government & Public Sector Healthcare Defense & Aerospace Energy & Utilities Technology

Supported Platforms

OpenText supports 5 security platforms. MSSPs with hands-on experience in your tools can onboard faster and tune detections more accurately.

Splunk IBM QRadar Microsoft Defender Palo Alto Networks Fortinet

Client Company Sizes

OpenText serves Mid-Market (201-1000), Enterprise (1000+) organizations. Providers focused on your company size tend to offer pricing and service levels that match your budget and team capacity.

Mid-Market (201-1000)Enterprise (1000+)

Compliance Frameworks Supported

OpenText provides compliance support for 5 frameworks. Compliance support typically includes control mapping, evidence collection, audit preparation, and ongoing monitoring to keep you audit-ready year-round.

SOC 2HIPAAPCI DSSGDPRISO 27001

Certifications Held

OpenText holds 2 certifications. Each certification means the provider passed an independent audit of their security practices, operations, or technical skills.

SOC 2 Type IIISO 27001

What Should You Ask When Evaluating OpenText?

Before engaging any MSSP, use these questions to assess whether the provider is the right fit for your organization. These apply to OpenText and any other provider on your shortlist.

What is included in the base service vs. what costs extra? Clarify whether incident response, compliance reporting, and additional log source onboarding are included or billed separately.
What response actions does the provider take directly? Some MSSPs only send alerts for your team to act on. Others take containment actions like host isolation or account lockout on your behalf.
What does the onboarding process look like? Ask about typical onboarding timelines, how much work your team needs to put in, and when full monitoring coverage goes live.
Can you provide references from similar organizations? Ask for references from companies in your industry and size segment. The experience of similar organizations is the best predictor of how the MSSP will perform for you.
What happens if we need to switch providers? Understand data portability, contract termination terms, and transition support. A transparent exit process is a sign of a provider that prioritizes long-term trust over lock-in.