Rackspace Cybersecurity

Q: What industries does Rackspace Cybersecurity serve?

Financial Services, Healthcare, Technology, Retail & E-Commerce, Manufacturing, Government & Public Sector

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Provider Snapshot

Core services: Managed Detection & Response (MDR), SIEM Management, Endpoint Protection +3 more
Platforms: Azure Security Center, Splunk, CrowdStrike +1 more
Client focus: Mid-Market (201-1000), Enterprise (1000+)
Response SLA: 30 minutes
Website: rackspace.com

Company Details

Headquarters: San Antonio, TX
Founded: 1998
Employees: 1000+
SOCs: 3
Response SLA: 30 minutes

Pricing

Pricing Model: Subscription
Starting Price: Custom quote

About Rackspace Cybersecurity

Rackspace Technology has been a leader in managed cloud and infrastructure services since 1998 and has evolved its security practice into a comprehensive MSSP offering built on their multicloud expertise across AWS, Azure, and GCP. Their Fanatical Security brand encompasses 24/7 threat monitoring, managed SIEM, endpoint protection, cloud security posture management, and compliance operations. Rackspace's deep cloud infrastructure expertise gives their security team native visibility into cloud-native threats that traditional on-premises MSSPs may lack, and their managed cloud security is fully integrated with broader cloud operations including configuration management, patch management, and infrastructure monitoring. As a publicly traded company with thousands of customers globally, Rackspace brings financial stability and proven operational scale to enterprise security engagements.

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Services Offered

Rackspace Cybersecurity offers 6 security services. Click any service to see other providers that offer it.

Managed Detection & Response (MDR)SIEM Management Endpoint Protection Vulnerability Management Compliance Management Incident Response

Industries Served

Rackspace Cybersecurity has experience serving 6 industries, including the regulatory requirements and security challenges unique to each.

Financial Services Healthcare Technology Retail & E-Commerce Manufacturing Government & Public Sector

Supported Platforms

Rackspace Cybersecurity supports 3 security platforms. MSSPs with hands-on experience in your tools can onboard faster and tune detections more accurately.

Microsoft Defender Splunk CrowdStrike Falcon

Client Company Sizes

Rackspace Cybersecurity serves Mid-Market (201-1000), Enterprise (1000+) organizations. Providers focused on your company size tend to offer pricing and service levels that match your budget and team capacity.

Mid-Market (201-1000)Enterprise (1000+)

Compliance Frameworks Supported

Rackspace Cybersecurity provides compliance support for 7 frameworks. Compliance support typically includes control mapping, evidence collection, audit preparation, and ongoing monitoring to keep you audit-ready year-round.

SOC 2HIPAAPCI DSSGDPRISO 27001FedRAMPHITRUST

Certifications Held

Rackspace Cybersecurity holds 4 certifications. Each certification means the provider passed an independent audit of their security practices, operations, or technical skills.

SOC 2 Type IIISO 27001PCI DSSFedRAMP Authorized

What Should You Ask When Evaluating Rackspace Cybersecurity?

Before engaging any MSSP, use these questions to assess whether the provider is the right fit for your organization. These apply to Rackspace Cybersecurity and any other provider on your shortlist.

What is included in the base service vs. what costs extra? Clarify whether incident response, compliance reporting, and additional log source onboarding are included or billed separately.
What response actions does the provider take directly? Some MSSPs only send alerts for your team to act on. Others take containment actions like host isolation or account lockout on your behalf.
What does the onboarding process look like? Ask about typical onboarding timelines, how much work your team needs to put in, and when full monitoring coverage goes live.
Can you provide references from similar organizations? Ask for references from companies in your industry and size segment. The experience of similar organizations is the best predictor of how the MSSP will perform for you.
What happens if we need to switch providers? Understand data portability, contract termination terms, and transition support. A transparent exit process is a sign of a provider that prioritizes long-term trust over lock-in.