Cipher

Q: What industries does Cipher serve?

Financial Services, Retail & E-Commerce, Manufacturing, Government & Public Sector, Energy & Utilities, Telecommunications, Transportation & Logistics

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Provider Snapshot

Core services: Managed Detection & Response (MDR), Security Operations Center as a Service (SOCaaS), SIEM Management +5 more
Platforms: IBM QRadar, Splunk, Fortinet +3 more
Client focus: Mid-Market (201-1000), Enterprise (1000+)
Response SLA: 30 minutes
Website: cipher.com

Company Details

Headquarters: Miami, FL
Founded: 2000
Employees: 500-1000
SOCs: 6
Response SLA: 30 minutes

Pricing

Pricing Model: Custom
Starting Price: Custom quote

About Cipher

Cipher operates as the cybersecurity division of Prosegur, a global security company with roots in physical security. This unique positioning allows them to offer integrated physical and digital security services, though their managed cybersecurity services stand on their own merits. Their global SOC network provides coverage across time zones, and they serve a diverse client base ranging from mid-market companies to large enterprises. Cipher is particularly strong in Latin American and European markets where their parent company's presence provides local expertise and relationships.

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Services Offered

Cipher offers 8 security services. Click any service to see other providers that offer it.

Managed Detection & Response (MDR)Security Operations Center as a Service (SOCaaS)SIEM Management Vulnerability Management Incident Response Compliance Management Threat Intelligence Network Security Monitoring

Industries Served

Cipher has experience serving 7 industries, including the regulatory requirements and security challenges unique to each.

Financial Services Retail & E-Commerce Manufacturing Government & Public Sector Energy & Utilities TelecommunicationsTransportation & Logistics

Supported Platforms

Cipher supports 6 security platforms. MSSPs with hands-on experience in your tools can onboard faster and tune detections more accurately.

IBM QRadar Splunk Fortinet Palo Alto Networks Microsoft Defender Elastic Security

Client Company Sizes

Cipher serves Mid-Market (201-1000), Enterprise (1000+) organizations. Providers focused on your company size tend to offer pricing and service levels that match your budget and team capacity.

Mid-Market (201-1000)Enterprise (1000+)

Compliance Frameworks Supported

Cipher provides compliance support for 4 frameworks. Compliance support typically includes control mapping, evidence collection, audit preparation, and ongoing monitoring to keep you audit-ready year-round.

SOC 2PCI DSSGDPRISO 27001

Certifications Held

Cipher holds 2 certifications. Each certification means the provider passed an independent audit of their security practices, operations, or technical skills.

SOC 2 Type IIISO 27001

What Should You Ask When Evaluating Cipher?

Before engaging any MSSP, use these questions to assess whether the provider is the right fit for your organization. These apply to Cipher and any other provider on your shortlist.

What is included in the base service vs. what costs extra? Clarify whether incident response, compliance reporting, and additional log source onboarding are included or billed separately.
What response actions does the provider take directly? Some MSSPs only send alerts for your team to act on. Others take containment actions like host isolation or account lockout on your behalf.
What does the onboarding process look like? Ask about typical onboarding timelines, how much work your team needs to put in, and when full monitoring coverage goes live.
Can you provide references from similar organizations? Ask for references from companies in your industry and size segment. The experience of similar organizations is the best predictor of how the MSSP will perform for you.
What happens if we need to switch providers? Understand data portability, contract termination terms, and transition support. A transparent exit process is a sign of a provider that prioritizes long-term trust over lock-in.