Trustwave

Q: What industries does Trustwave serve?

Healthcare, Financial Services, Retail & E-Commerce, Manufacturing, Government & Public Sector, Technology, Legal, Education, Hospitality

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Provider Snapshot

Core services: Managed Detection & Response (MDR), SIEM Management, Vulnerability Management +7 more
Platforms: CrowdStrike, SentinelOne, Microsoft Defender +5 more
Client focus: SMB (51-200), Mid-Market (201-1000), Enterprise (1000+)
Response SLA: 30 minutes
Website: trustwave.com

Company Details

Headquarters: Chicago, IL
Founded: 1995
Employees: 1000+
SOCs: 9
Response SLA: 30 minutes

Pricing

Pricing Model: Custom
Starting Price: Custom quote

About Trustwave

Trustwave has built a strong reputation in managed security services with deep roots in payment security and PCI DSS compliance. Now a subsidiary of Singapore-based Singtel, they combine global reach with specialized expertise in industries where payment card security is critical. Their Fusion platform provides a unified view across managed detection and response, vulnerability management, and compliance operations. Trustwave is especially well-regarded among retail, hospitality, and financial services organizations that need security closely tied to payment infrastructure.

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Services Offered

Trustwave offers 10 security services. Click any service to see other providers that offer it.

Managed Detection & Response (MDR)SIEM Management Vulnerability Management Endpoint Protection Incident Response Penetration Testing Compliance Management Threat Intelligence Email Security Network Security Monitoring

Industries Served

Trustwave has experience serving 9 industries, including the regulatory requirements and security challenges unique to each.

Healthcare Financial Services Retail & E-Commerce Manufacturing Government & Public Sector Technology Legal Education Hospitality

Supported Platforms

Trustwave supports 8 security platforms. MSSPs with hands-on experience in your tools can onboard faster and tune detections more accurately.

CrowdStrike Falcon SentinelOne Microsoft Defender Palo Alto Networks Splunk IBM QRadar Elastic Security Carbon Black

Client Company Sizes

Trustwave serves SMB (51-200), Mid-Market (201-1000), Enterprise (1000+) organizations. Providers focused on your company size tend to offer pricing and service levels that match your budget and team capacity.

SMB (51-200)Mid-Market (201-1000)Enterprise (1000+)

Compliance Frameworks Supported

Trustwave provides compliance support for 5 frameworks. Compliance support typically includes control mapping, evidence collection, audit preparation, and ongoing monitoring to keep you audit-ready year-round.

SOC 2HIPAAPCI DSSGDPRISO 27001

Certifications Held

Trustwave holds 4 certifications. Each certification means the provider passed an independent audit of their security practices, operations, or technical skills.

SOC 2 Type IIISO 27001PCI QSACREST

What Should You Ask When Evaluating Trustwave?

Before engaging any MSSP, use these questions to assess whether the provider is the right fit for your organization. These apply to Trustwave and any other provider on your shortlist.

What is included in the base service vs. what costs extra? Clarify whether incident response, compliance reporting, and additional log source onboarding are included or billed separately.
What response actions does the provider take directly? Some MSSPs only send alerts for your team to act on. Others take containment actions like host isolation or account lockout on your behalf.
What does the onboarding process look like? Ask about typical onboarding timelines, how much work your team needs to put in, and when full monitoring coverage goes live.
Can you provide references from similar organizations? Ask for references from companies in your industry and size segment. The experience of similar organizations is the best predictor of how the MSSP will perform for you.
What happens if we need to switch providers? Understand data portability, contract termination terms, and transition support. A transparent exit process is a sign of a provider that prioritizes long-term trust over lock-in.