Comcast Business

Q: What industries does Comcast Business serve?

Healthcare, Financial Services, Retail & E-Commerce, Manufacturing

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Provider Snapshot

Core services: Managed Detection & Response (MDR), Firewall Management, Network Security Monitoring +2 more
Platforms: Fortinet, Palo Alto Networks, Microsoft Defender
Client focus: Mid-Market (201-1000), Enterprise (1000+)
Response SLA: Not disclosed
Website: business.comcast.com

Company Details

Headquarters: Philadelphia, PA
Founded: 2002
Employees: 1000+
Response SLA: Not disclosed

Pricing

Pricing Model: Custom
Starting Price: Custom quote

About Comcast Business

Comcast Business is the enterprise division of Comcast Corporation, one of the largest telecommunications companies in the world. Their managed cybersecurity practice expanded significantly with the acquisition of Masergy Communications in 2022, adding managed detection and response, managed firewall, and SOC operations to their portfolio. Comcast Business delivers managed security services integrated with their network connectivity offerings, providing enterprise clients with converged network and security operations. The company serves US mid-market and enterprise organizations, with particular strength in multi-site deployments.

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Services Offered

Comcast Business offers 5 security services. Click any service to see other providers that offer it.

Managed Detection & Response (MDR)Firewall Management Network Security Monitoring Endpoint Protection Cloud Security

Industries Served

Comcast Business has experience serving 4 industries, including the regulatory requirements and security challenges unique to each.

Healthcare Financial Services Retail & E-Commerce Manufacturing

Supported Platforms

Comcast Business supports 3 security platforms. MSSPs with hands-on experience in your tools can onboard faster and tune detections more accurately.

Fortinet Palo Alto Networks Microsoft Defender

Client Company Sizes

Comcast Business serves Mid-Market (201-1000), Enterprise (1000+) organizations. Providers focused on your company size tend to offer pricing and service levels that match your budget and team capacity.

Mid-Market (201-1000)Enterprise (1000+)

Compliance Frameworks Supported

Comcast Business provides compliance support for 3 frameworks. Compliance support typically includes control mapping, evidence collection, audit preparation, and ongoing monitoring to keep you audit-ready year-round.

SOC 2HIPAAPCI DSS

What Should You Ask When Evaluating Comcast Business?

Before engaging any MSSP, use these questions to assess whether the provider is the right fit for your organization. These apply to Comcast Business and any other provider on your shortlist.

What is included in the base service vs. what costs extra? Clarify whether incident response, compliance reporting, and additional log source onboarding are included or billed separately.
What response actions does the provider take directly? Some MSSPs only send alerts for your team to act on. Others take containment actions like host isolation or account lockout on your behalf.
What does the onboarding process look like? Ask about typical onboarding timelines, how much work your team needs to put in, and when full monitoring coverage goes live.
Can you provide references from similar organizations? Ask for references from companies in your industry and size segment. The experience of similar organizations is the best predictor of how the MSSP will perform for you.
What happens if we need to switch providers? Understand data portability, contract termination terms, and transition support. A transparent exit process is a sign of a provider that prioritizes long-term trust over lock-in.