CTS

Q: What industries does CTS serve?

Education, Nonprofit, Government & Public Sector

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Provider Snapshot

Core services: Managed Detection & Response (MDR), Security Operations Center as a Service (SOCaaS), SIEM Management +5 more
Client focus: SMB (51-200), Mid-Market (201-1000)
Response SLA: Not disclosed
Website: charterts.com

Company Details

Headquarters: Brooklyn, NY
Founded: 2010
Employees: 51-200
Response SLA: Not disclosed

Pricing

Pricing Model: Custom
Starting Price: Custom quote

About CTS

Charter Technology Solutions (CTS) delivers managed IT and cybersecurity services with a focus on mission-based organizations including K-12 schools, charter networks, nonprofits, and commercial enterprises. Their cybersecurity practice is built on the NIST Cybersecurity Framework and includes managed detection and response, SIEM with managed SOC, endpoint security, managed firewalls, and 24/7 threat monitoring. CTS implements robust cybersecurity programs in under 30 days and provides audit and compliance support across ISO 27001, NIST, CMMC, and SOC 2. As a certified minority-owned business recognized on CRN's MSP 500 list, they bring both technical depth and a mission-driven approach to security operations.

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Services Offered

CTS offers 8 security services. Click any service to see other providers that offer it.

Managed Detection & Response (MDR)Security Operations Center as a Service (SOCaaS)SIEM Management Endpoint Protection Firewall Management Network Security Monitoring Compliance Management Security Awareness Training

Industries Served

CTS has experience serving 3 industries, including the regulatory requirements and security challenges unique to each.

Education Nonprofit Government & Public Sector

Client Company Sizes

CTS serves SMB (51-200), Mid-Market (201-1000) organizations. Providers focused on your company size tend to offer pricing and service levels that match your budget and team capacity.

SMB (51-200)Mid-Market (201-1000)

Compliance Frameworks Supported

CTS provides compliance support for 4 frameworks. Compliance support typically includes control mapping, evidence collection, audit preparation, and ongoing monitoring to keep you audit-ready year-round.

NISTISO 27001CMMCSOC 2

What Should You Ask When Evaluating CTS?

Before engaging any MSSP, use these questions to assess whether the provider is the right fit for your organization. These apply to CTS and any other provider on your shortlist.

What is included in the base service vs. what costs extra? Clarify whether incident response, compliance reporting, and additional log source onboarding are included or billed separately.
What response actions does the provider take directly? Some MSSPs only send alerts for your team to act on. Others take containment actions like host isolation or account lockout on your behalf.
What does the onboarding process look like? Ask about typical onboarding timelines, how much work your team needs to put in, and when full monitoring coverage goes live.
Can you provide references from similar organizations? Ask for references from companies in your industry and size segment. The experience of similar organizations is the best predictor of how the MSSP will perform for you.
What happens if we need to switch providers? Understand data portability, contract termination terms, and transition support. A transparent exit process is a sign of a provider that prioritizes long-term trust over lock-in.