Datacom

Q: What industries does Datacom serve?

Government & Public Sector, Healthcare, Financial Services, Education

4.4(138 public reviews)

Visit Website

Provider Snapshot

Core services: Security Operations Center as a Service (SOCaaS), Managed Detection & Response (MDR), Vulnerability Management +2 more
Platforms: Microsoft Defender, CrowdStrike, Splunk
Client focus: Mid-Market (201-1000), Enterprise (1000+)
Response SLA: Not disclosed
Website: datacom.com

Company Details

Headquarters: Auckland, New Zealand
Founded: 1965
Employees: 1000+
Response SLA: Not disclosed

Pricing

Pricing Model: Custom
Starting Price: Custom quote

About Datacom

Datacom is one of Australasia's largest locally owned IT services companies, headquartered in Auckland, New Zealand. Their cybersecurity practice delivers managed SOC services, managed detection and response, vulnerability management, and security consulting for New Zealand and Australian organizations. Datacom operates from SOC facilities in New Zealand and Australia, providing local data sovereignty for clients with strict requirements. The company serves government, healthcare, and financial services clients, integrating cybersecurity with their broader managed IT services portfolio.

Manage or promote this profile

Suggest an update

Represent this provider? Claim and verify the profile, get Featured placement, or become a Top Provider.

Claim profile Get Featured Become a Top Provider

Suggest an update

Services Offered

Datacom offers 5 security services. Click any service to see other providers that offer it.

Security Operations Center as a Service (SOCaaS)Managed Detection & Response (MDR)Vulnerability Management Cloud Security Incident Response

Industries Served

Datacom has experience serving 4 industries, including the regulatory requirements and security challenges unique to each.

Government & Public Sector Healthcare Financial Services Education

Supported Platforms

Datacom supports 3 security platforms. MSSPs with hands-on experience in your tools can onboard faster and tune detections more accurately.

Microsoft Defender CrowdStrike Falcon Splunk

Client Company Sizes

Datacom serves Mid-Market (201-1000), Enterprise (1000+) organizations. Providers focused on your company size tend to offer pricing and service levels that match your budget and team capacity.

Mid-Market (201-1000)Enterprise (1000+)

Compliance Frameworks Supported

Datacom provides compliance support for 3 frameworks. Compliance support typically includes control mapping, evidence collection, audit preparation, and ongoing monitoring to keep you audit-ready year-round.

ISO 27001NZISMSOC 2

Certifications Held

Datacom holds 1 certification. Each certification means the provider passed an independent audit of their security practices, operations, or technical skills.

ISO 27001

What Should You Ask When Evaluating Datacom?

Before engaging any MSSP, use these questions to assess whether the provider is the right fit for your organization. These apply to Datacom and any other provider on your shortlist.

What is included in the base service vs. what costs extra? Clarify whether incident response, compliance reporting, and additional log source onboarding are included or billed separately.
What response actions does the provider take directly? Some MSSPs only send alerts for your team to act on. Others take containment actions like host isolation or account lockout on your behalf.
What does the onboarding process look like? Ask about typical onboarding timelines, how much work your team needs to put in, and when full monitoring coverage goes live.
Can you provide references from similar organizations? Ask for references from companies in your industry and size segment. The experience of similar organizations is the best predictor of how the MSSP will perform for you.
What happens if we need to switch providers? Understand data portability, contract termination terms, and transition support. A transparent exit process is a sign of a provider that prioritizes long-term trust over lock-in.