ESET

Q: What industries does ESET serve?

Education, Technology, Healthcare, Government & Public Sector, Financial Services

4.4(656 public reviews)

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Provider Snapshot

Core services: Managed Detection & Response (MDR), Endpoint Protection, Threat Intelligence +1 more
Platforms: Microsoft Defender
Client focus: SMB (51-200), Mid-Market (201-1000), Enterprise (1000+)
Response SLA: Not disclosed
Website: eset.com

Company Details

Headquarters: Bratislava, Slovakia
Founded: 1992
Employees: 1000+
Response SLA: Not disclosed

Pricing

Pricing Model: Per endpoint
Starting Price: Custom quote

About ESET

ESET is a European cybersecurity company founded in 1992 in Bratislava, Slovakia, with a global reputation for lightweight, effective endpoint protection and deep malware research. Their ESET PROTECT MDR offering extends the endpoint platform with managed threat hunting, 24/7 monitoring, and incident response delivered by ESET security experts. ESET's research labs have a long history of discovering and analyzing sophisticated threats, which feeds directly into their managed detection capabilities. The company serves organizations from SMB through enterprise, with particular strength in European markets and education.

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Services Offered

ESET offers 4 security services. Click any service to see other providers that offer it.

Managed Detection & Response (MDR)Endpoint Protection Threat Intelligence Vulnerability Management

Industries Served

ESET has experience serving 5 industries, including the regulatory requirements and security challenges unique to each.

Education Technology Healthcare Government & Public Sector Financial Services

Supported Platforms

ESET supports 1 security platform. MSSPs with hands-on experience in your tools can onboard faster and tune detections more accurately.

Microsoft Defender

Client Company Sizes

ESET serves SMB (51-200), Mid-Market (201-1000), Enterprise (1000+) organizations. Providers focused on your company size tend to offer pricing and service levels that match your budget and team capacity.

SMB (51-200)Mid-Market (201-1000)Enterprise (1000+)

Compliance Frameworks Supported

ESET provides compliance support for 3 frameworks. Compliance support typically includes control mapping, evidence collection, audit preparation, and ongoing monitoring to keep you audit-ready year-round.

GDPRISO 27001SOC 2

What Should You Ask When Evaluating ESET?

Before engaging any MSSP, use these questions to assess whether the provider is the right fit for your organization. These apply to ESET and any other provider on your shortlist.

What is included in the base service vs. what costs extra? Clarify whether incident response, compliance reporting, and additional log source onboarding are included or billed separately.
What response actions does the provider take directly? Some MSSPs only send alerts for your team to act on. Others take containment actions like host isolation or account lockout on your behalf.
What does the onboarding process look like? Ask about typical onboarding timelines, how much work your team needs to put in, and when full monitoring coverage goes live.
Can you provide references from similar organizations? Ask for references from companies in your industry and size segment. The experience of similar organizations is the best predictor of how the MSSP will perform for you.
What happens if we need to switch providers? Understand data portability, contract termination terms, and transition support. A transparent exit process is a sign of a provider that prioritizes long-term trust over lock-in.