Expel

Q: What industries does Expel serve?

Healthcare, Financial Services, Technology, Retail & E-Commerce, Manufacturing, Education

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Provider Snapshot

Core services: Managed Detection & Response (MDR), Cloud Security, Incident Response +3 more
Platforms: CrowdStrike, SentinelOne, Microsoft Defender +5 more
Client focus: SMB (51-200), Mid-Market (201-1000), Enterprise (1000+)
Response SLA: 15 minutes
Website: expel.com

Company Details

Headquarters: Herndon, VA
Founded: 2016
Employees: 500-1000
SOCs: 1
Response SLA: 15 minutes

Pricing

Pricing Model: Custom
Starting Price: Custom quote

About Expel

Expel takes a transparency-first approach to managed detection and response, giving customers complete visibility into their security operations through the Expel Workbench platform. Unlike traditional MSSPs that operate as a black box, Expel shows customers exactly how alerts are triaged, what investigation steps were taken, and why decisions were made. Their integrations span dozens of security tools, and they focus exclusively on detection and response rather than trying to sell their own security products. This model appeals to security-mature organizations that want expert augmentation without losing control.

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Services Offered

Expel offers 6 security services. Click any service to see other providers that offer it.

Managed Detection & Response (MDR)Cloud Security Incident Response Threat Intelligence Endpoint Protection Network Security Monitoring

Industries Served

Expel has experience serving 6 industries, including the regulatory requirements and security challenges unique to each.

Healthcare Financial Services Technology Retail & E-Commerce Manufacturing Education

Supported Platforms

Expel supports 8 security platforms. MSSPs with hands-on experience in your tools can onboard faster and tune detections more accurately.

CrowdStrike Falcon SentinelOne Microsoft Defender Palo Alto Networks Splunk Carbon Black Microsoft Sentinel Google Security Operations

Client Company Sizes

Expel serves SMB (51-200), Mid-Market (201-1000), Enterprise (1000+) organizations. Providers focused on your company size tend to offer pricing and service levels that match your budget and team capacity.

SMB (51-200)Mid-Market (201-1000)Enterprise (1000+)

Compliance Frameworks Supported

Expel provides compliance support for 3 frameworks. Compliance support typically includes control mapping, evidence collection, audit preparation, and ongoing monitoring to keep you audit-ready year-round.

SOC 2HIPAAPCI DSS

Certifications Held

Expel holds 1 certification. Each certification means the provider passed an independent audit of their security practices, operations, or technical skills.

SOC 2 Type II

What Should You Ask When Evaluating Expel?

Before engaging any MSSP, use these questions to assess whether the provider is the right fit for your organization. These apply to Expel and any other provider on your shortlist.

What is included in the base service vs. what costs extra? Clarify whether incident response, compliance reporting, and additional log source onboarding are included or billed separately.
What response actions does the provider take directly? Some MSSPs only send alerts for your team to act on. Others take containment actions like host isolation or account lockout on your behalf.
What does the onboarding process look like? Ask about typical onboarding timelines, how much work your team needs to put in, and when full monitoring coverage goes live.
Can you provide references from similar organizations? Ask for references from companies in your industry and size segment. The experience of similar organizations is the best predictor of how the MSSP will perform for you.
What happens if we need to switch providers? Understand data portability, contract termination terms, and transition support. A transparent exit process is a sign of a provider that prioritizes long-term trust over lock-in.