Rapid7

Q: What industries does Rapid7 serve?

Healthcare, Financial Services, Technology, Manufacturing, Retail & E-Commerce, Education, Government & Public Sector

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Provider Snapshot

Core services: Managed Detection & Response (MDR), SIEM Management, Vulnerability Management +5 more
Platforms: Rapid7 InsightIDR, CrowdStrike, Microsoft Defender +1 more
Client focus: SMB (51-200), Mid-Market (201-1000), Enterprise (1000+)
Response SLA: 15 minutes
Website: rapid7.com

Company Details

Headquarters: Boston, MA
Founded: 2000
Employees: 1000+
SOCs: 3
Response SLA: 15 minutes

Pricing

Pricing Model: Per asset
Starting Price: Custom quote

About Rapid7

Rapid7 brings together its InsightIDR SIEM/XDR platform, vulnerability management tools, and a dedicated SOC team to deliver managed detection and response services. Their approach is technology-forward, leveraging the Insight platform for unified visibility across cloud, on-premises, and remote environments. Rapid7 is well-positioned for organizations that want an integrated technology and services solution from a single vendor, eliminating the friction of managing separate tooling and service provider relationships.

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Services Offered

Rapid7 offers 8 security services. Click any service to see other providers that offer it.

Managed Detection & Response (MDR)SIEM Management Vulnerability Management Endpoint Protection Cloud Security Incident Response Penetration Testing Threat Intelligence

Industries Served

Rapid7 has experience serving 7 industries, including the regulatory requirements and security challenges unique to each.

Healthcare Financial Services Technology Manufacturing Retail & E-Commerce Education Government & Public Sector

Supported Platforms

Rapid7 supports 4 security platforms. MSSPs with hands-on experience in your tools can onboard faster and tune detections more accurately.

Rapid7 CrowdStrike Falcon Microsoft Defender Microsoft Sentinel

Client Company Sizes

Rapid7 serves SMB (51-200), Mid-Market (201-1000), Enterprise (1000+) organizations. Providers focused on your company size tend to offer pricing and service levels that match your budget and team capacity.

SMB (51-200)Mid-Market (201-1000)Enterprise (1000+)

Compliance Frameworks Supported

Rapid7 provides compliance support for 5 frameworks. Compliance support typically includes control mapping, evidence collection, audit preparation, and ongoing monitoring to keep you audit-ready year-round.

SOC 2HIPAAPCI DSSGDPRISO 27001

Certifications Held

Rapid7 holds 1 certification. Each certification means the provider passed an independent audit of their security practices, operations, or technical skills.

SOC 2 Type II

What Should You Ask When Evaluating Rapid7?

Before engaging any MSSP, use these questions to assess whether the provider is the right fit for your organization. These apply to Rapid7 and any other provider on your shortlist.

What is included in the base service vs. what costs extra? Clarify whether incident response, compliance reporting, and additional log source onboarding are included or billed separately.
What response actions does the provider take directly? Some MSSPs only send alerts for your team to act on. Others take containment actions like host isolation or account lockout on your behalf.
What does the onboarding process look like? Ask about typical onboarding timelines, how much work your team needs to put in, and when full monitoring coverage goes live.
Can you provide references from similar organizations? Ask for references from companies in your industry and size segment. The experience of similar organizations is the best predictor of how the MSSP will perform for you.
What happens if we need to switch providers? Understand data portability, contract termination terms, and transition support. A transparent exit process is a sign of a provider that prioritizes long-term trust over lock-in.