Sapphire: Darlington MSSP
Provider Snapshot
- Core services
- Security Operations Center as a Service (SOCaaS), Managed Detection & Response (MDR), SIEM Management +2 more
- Platforms
- IBM QRadar, Splunk, Microsoft Defender +1 more
- Client focus
- Mid-Market (201-1000), Enterprise (1000+)
- Response SLA
- Not disclosed
- Website
- sapphire.net
Sapphire, based in Darlington, UK, delivers Security Operations Center as a Service (SOCaaS) and Managed Detection & Response (MDR) alongside SIEM Management, Penetration Testing and Vulnerability Management, running IBM QRadar, Splunk, Microsoft Defender and Fortinet. Its mid-market and enterprise clients span Financial Services, Healthcare, Government & Public Sector and Manufacturing, supported by CREST certification and compliance coverage for GDPR and PCI DSS.
Company Details
- Headquarters
- Darlington, UK
- Founded
- 1996
- Employees
- 51-200
- Response SLA
- Not disclosed
Pricing
- Pricing Model
- Custom
- Starting Price
- Custom quote
About Sapphire
Sapphire is a Darlington, UK-based cybersecurity company providing managed security services including 24/7 SOC operations, managed detection and response, and security consulting. The company has been operating in the UK cybersecurity market for over two decades, building deep expertise in managed SIEM, threat detection, and incident response. Sapphire serves mid-market and enterprise clients across the UK, with particular strength in financial services, healthcare, and critical infrastructure. Their approach combines technology partnerships with leading security vendors with their own analyst expertise.
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Get started on For ProvidersServices Offered
Sapphire offers 5 security services. Click any service to see other providers that offer it.
Industries Served
Sapphire has experience serving 4 industries, including the regulatory requirements and security challenges unique to each.
Supported Platforms
Sapphire supports 4 security platforms. MSSPs with hands-on experience in your tools can onboard faster and tune detections more accurately.
Client Company Sizes
Sapphire serves Mid-Market (201-1000), Enterprise (1000+) organizations. Providers focused on your company size tend to offer pricing and service levels that match your budget and team capacity.
Compliance Frameworks Supported
Sapphire provides compliance support for 3 frameworks. Compliance support typically includes control mapping, evidence collection, audit preparation, and ongoing monitoring to keep you audit-ready year-round.
Certifications Held
Sapphire holds 2 certifications. Each certification means the provider passed an independent audit of their security practices, operations, or technical skills.
Sapphire Categories and Capabilities
These comparisons and profile attributes are based only on listed services, customer fit, technology support, and verified research data.
Listed in and relevant comparisons
Regions served
- Europe
- Global
- North America
- United Kingdom
Verified capabilities
- 24/7 Monitoring
- Managed Detection & Response
- Managed SIEM
- Managed XDR
- Threat Hunting
- Incident Response Retainer
- Vulnerability Management
- Network Security
- Endpoint Security
- Compliance Services
- SOC as a Service
- DFIR Services
- Red Team Services
Technology integrations
- Exabeam
- Microsoft Defender XDR
- Fortinet FortiGate
- Abnormal Security
What Should You Ask When Evaluating Sapphire?
Before engaging any MSSP, use these questions to assess whether the provider is the right fit for your organization. These apply to Sapphire and any other provider on your shortlist.
- What is included in the base service vs. what costs extra? Clarify whether incident response, compliance reporting, and additional log source onboarding are included or billed separately.
- What response actions does the provider take directly? Some MSSPs only send alerts for your team to act on. Others take containment actions like host isolation or account lockout on your behalf.
- What does the onboarding process look like? Ask about typical onboarding timelines, how much work your team needs to put in, and when full monitoring coverage goes live.
- Can you provide references from similar organizations? Ask for references from companies in your industry and size segment. The experience of similar organizations is the best predictor of how the MSSP will perform for you.
- What happens if we need to switch providers? Understand data portability, contract termination terms, and transition support. A transparent exit process is a sign of a provider that prioritizes long-term trust over lock-in.
Coverage and Credentials
What security services does Sapphire provide?
Sapphire provides Security Operations Center as a Service (SOCaaS), Managed Detection & Response (MDR), SIEM Management, Penetration Testing, and Vulnerability Management.
Which industries does Sapphire serve?
Sapphire serves Financial Services, Healthcare, Government & Public Sector, and Manufacturing.
What size organizations does Sapphire support?
Sapphire supports Mid-Market (201-1000) and Enterprise (1000+) organizations.
Which security platforms does Sapphire work with?
Sapphire works with IBM QRadar, Splunk, Microsoft Defender, and Fortinet.
Where does Sapphire operate security operations centers?
Sapphire operates security operations centers in Not disclosed.
How quickly does Sapphire respond to incidents?
Sapphire states a response time SLA of Not disclosed.
Which compliance frameworks does Sapphire support?
Sapphire supports ISO 27001, GDPR, and PCI DSS.
Which certifications does Sapphire hold?
Sapphire holds ISO 27001 and CREST.
Market Context
Selected insights from 404 MSSPs in our dataset
- Platform18% of MSSPs support IBM QRadar
- Platform54% of MSSPs support Splunk
- Capability44% of MSSPs offer Threat Hunting
- Capability28% of MSSPs offer Managed XDR
- Industry57% of MSSPs serve Government & Public Sector organizations
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