Sapphire

Q: What industries does Sapphire serve?

Financial Services, Healthcare, Government & Public Sector, Manufacturing

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Provider Snapshot

Core services: Security Operations Center as a Service (SOCaaS), Managed Detection & Response (MDR), SIEM Management +2 more
Platforms: IBM QRadar, Splunk, Microsoft Defender +1 more
Client focus: Mid-Market (201-1000), Enterprise (1000+)
Response SLA: Not disclosed
Website: sapphire.net

Company Details

Headquarters: Darlington, UK
Founded: 1996
Employees: 51-200
Response SLA: Not disclosed

Pricing

Pricing Model: Custom
Starting Price: Custom quote

About Sapphire

Sapphire is a Darlington, UK-based cybersecurity company providing managed security services including 24/7 SOC operations, managed detection and response, and security consulting. The company has been operating in the UK cybersecurity market for over two decades, building deep expertise in managed SIEM, threat detection, and incident response. Sapphire serves mid-market and enterprise clients across the UK, with particular strength in financial services, healthcare, and critical infrastructure. Their approach combines technology partnerships with leading security vendors with their own analyst expertise.

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Services Offered

Sapphire offers 5 security services. Click any service to see other providers that offer it.

Security Operations Center as a Service (SOCaaS)Managed Detection & Response (MDR)SIEM Management Penetration Testing Vulnerability Management

Industries Served

Sapphire has experience serving 4 industries, including the regulatory requirements and security challenges unique to each.

Financial Services Healthcare Government & Public Sector Manufacturing

Supported Platforms

Sapphire supports 4 security platforms. MSSPs with hands-on experience in your tools can onboard faster and tune detections more accurately.

IBM QRadar Splunk Microsoft Defender Fortinet

Client Company Sizes

Sapphire serves Mid-Market (201-1000), Enterprise (1000+) organizations. Providers focused on your company size tend to offer pricing and service levels that match your budget and team capacity.

Mid-Market (201-1000)Enterprise (1000+)

Compliance Frameworks Supported

Sapphire provides compliance support for 3 frameworks. Compliance support typically includes control mapping, evidence collection, audit preparation, and ongoing monitoring to keep you audit-ready year-round.

ISO 27001GDPRPCI DSS

Certifications Held

Sapphire holds 2 certifications. Each certification means the provider passed an independent audit of their security practices, operations, or technical skills.

ISO 27001CREST

What Should You Ask When Evaluating Sapphire?

Before engaging any MSSP, use these questions to assess whether the provider is the right fit for your organization. These apply to Sapphire and any other provider on your shortlist.

What is included in the base service vs. what costs extra? Clarify whether incident response, compliance reporting, and additional log source onboarding are included or billed separately.
What response actions does the provider take directly? Some MSSPs only send alerts for your team to act on. Others take containment actions like host isolation or account lockout on your behalf.
What does the onboarding process look like? Ask about typical onboarding timelines, how much work your team needs to put in, and when full monitoring coverage goes live.
Can you provide references from similar organizations? Ask for references from companies in your industry and size segment. The experience of similar organizations is the best predictor of how the MSSP will perform for you.
What happens if we need to switch providers? Understand data portability, contract termination terms, and transition support. A transparent exit process is a sign of a provider that prioritizes long-term trust over lock-in.