Help AG

Q: What industries does Help AG serve?

Government & Public Sector, Financial Services, Energy & Utilities, Telecommunications

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Provider Snapshot

Core services: Managed Detection & Response (MDR), Security Operations Center as a Service (SOCaaS), Cloud Security +3 more
Platforms: Palo Alto Networks, Fortinet, Splunk +2 more
Client focus: Mid-Market (201-1000), Enterprise (1000+)
Response SLA: Not disclosed
Website: helpag.com

Company Details

Headquarters: Dubai, UAE
Founded: 1995
Employees: 200-500
Response SLA: Not disclosed

Pricing

Pricing Model: Custom
Starting Price: Custom quote

About Help AG

Help AG is a Dubai-based cybersecurity services company and a subsidiary of e& (formerly Etisalat Group), one of the largest telecommunications companies in the Middle East. The company provides managed SOC services, managed detection and response, cloud security, and cybersecurity consulting. Help AG operates a state-of-the-art SOC in the UAE and has established itself as one of the leading MSSPs in the Middle East and North Africa region. The company serves government, financial services, and critical infrastructure clients, with particular expertise in meeting UAE and regional regulatory requirements.

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Services Offered

Help AG offers 6 security services. Click any service to see other providers that offer it.

Managed Detection & Response (MDR)Security Operations Center as a Service (SOCaaS)Cloud Security Firewall Management Vulnerability Management Incident Response

Industries Served

Help AG has experience serving 4 industries, including the regulatory requirements and security challenges unique to each.

Government & Public Sector Financial Services Energy & Utilities Telecommunications

Supported Platforms

Help AG supports 5 security platforms. MSSPs with hands-on experience in your tools can onboard faster and tune detections more accurately.

Palo Alto Networks Fortinet Splunk CrowdStrike Falcon Microsoft Defender

Client Company Sizes

Help AG serves Mid-Market (201-1000), Enterprise (1000+) organizations. Providers focused on your company size tend to offer pricing and service levels that match your budget and team capacity.

Mid-Market (201-1000)Enterprise (1000+)

Compliance Frameworks Supported

Help AG provides compliance support for 3 frameworks. Compliance support typically includes control mapping, evidence collection, audit preparation, and ongoing monitoring to keep you audit-ready year-round.

ISO 27001SOC 2NESA

Certifications Held

Help AG holds 1 certification. Each certification means the provider passed an independent audit of their security practices, operations, or technical skills.

ISO 27001

What Should You Ask When Evaluating Help AG?

Before engaging any MSSP, use these questions to assess whether the provider is the right fit for your organization. These apply to Help AG and any other provider on your shortlist.

What is included in the base service vs. what costs extra? Clarify whether incident response, compliance reporting, and additional log source onboarding are included or billed separately.
What response actions does the provider take directly? Some MSSPs only send alerts for your team to act on. Others take containment actions like host isolation or account lockout on your behalf.
What does the onboarding process look like? Ask about typical onboarding timelines, how much work your team needs to put in, and when full monitoring coverage goes live.
Can you provide references from similar organizations? Ask for references from companies in your industry and size segment. The experience of similar organizations is the best predictor of how the MSSP will perform for you.
What happens if we need to switch providers? Understand data portability, contract termination terms, and transition support. A transparent exit process is a sign of a provider that prioritizes long-term trust over lock-in.