Ontinue

Q: What industries does Ontinue serve?

Technology, Financial Services, Healthcare, Manufacturing, Retail & E-Commerce, Energy & Utilities

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Provider Snapshot

Core services: Extended Detection & Response (XDR), Threat Intelligence, Incident Response +2 more
Platforms: Microsoft Sentinel, Microsoft Defender XDR, Microsoft Defender for Endpoint +2 more
Client focus: Mid-Market (201-1000), Enterprise (1000+)
Response SLA: 15 minutes
Website: ontinue.com

Company Details

Headquarters: Redwood City, CA
Founded: 2023
Employees: 200-500
SOCs: 4
Response SLA: 15 minutes

Pricing

Pricing Model: Subscription
Starting Price: Custom quote

About Ontinue

Ontinue delivers Managed Extended Detection and Response (MXDR) built entirely on the Microsoft Security platform, pioneering a unique model where security analysts collaborate with client security teams directly through Microsoft Teams — enabling real-time communication, context sharing, and faster response. Winner of the 2023 Microsoft Security Services Innovator of the Year award and named Microsoft Security MSSP of the Year for 2022, Ontinue operates four global SOCs and leverages ION, its proprietary AI-enhanced MXDR platform, to provide continuous monitoring, threat hunting, and guided remediation. Their approach is differentiated for organizations standardized on Microsoft 365 Defender, Sentinel, and the broader Microsoft Security ecosystem.

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Services Offered

Ontinue offers 5 security services. Click any service to see other providers that offer it.

Extended Detection & Response (XDR)Threat Intelligence Incident Response Cloud Security Identity & Access Management (IAM)

Industries Served

Ontinue has experience serving 6 industries, including the regulatory requirements and security challenges unique to each.

Technology Financial Services Healthcare Manufacturing Retail & E-Commerce Energy & Utilities

Supported Platforms

Ontinue supports 2 security platforms. MSSPs with hands-on experience in your tools can onboard faster and tune detections more accurately.

Microsoft Sentinel Microsoft Defender

Client Company Sizes

Ontinue serves Mid-Market (201-1000), Enterprise (1000+) organizations. Providers focused on your company size tend to offer pricing and service levels that match your budget and team capacity.

Mid-Market (201-1000)Enterprise (1000+)

Compliance Frameworks Supported

Ontinue provides compliance support for 5 frameworks. Compliance support typically includes control mapping, evidence collection, audit preparation, and ongoing monitoring to keep you audit-ready year-round.

SOC 2GDPRISO 27001HIPAAPCI DSS

Certifications Held

Ontinue holds 2 certifications. Each certification means the provider passed an independent audit of their security practices, operations, or technical skills.

ISO 27001Microsoft Verified MXDR

What Should You Ask When Evaluating Ontinue?

Before engaging any MSSP, use these questions to assess whether the provider is the right fit for your organization. These apply to Ontinue and any other provider on your shortlist.

What is included in the base service vs. what costs extra? Clarify whether incident response, compliance reporting, and additional log source onboarding are included or billed separately.
What response actions does the provider take directly? Some MSSPs only send alerts for your team to act on. Others take containment actions like host isolation or account lockout on your behalf.
What does the onboarding process look like? Ask about typical onboarding timelines, how much work your team needs to put in, and when full monitoring coverage goes live.
Can you provide references from similar organizations? Ask for references from companies in your industry and size segment. The experience of similar organizations is the best predictor of how the MSSP will perform for you.
What happens if we need to switch providers? Understand data portability, contract termination terms, and transition support. A transparent exit process is a sign of a provider that prioritizes long-term trust over lock-in.